Last Updated: March 26, 2026
This Privacy Policy describes our policies and procedures regarding the collection, use, and disclosure of your information when you use the Service and explains your privacy rights and how the law protects you. We use your personal data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. These definitions shall have the same meaning whether they appear in singular or plural.
Definitions
- Account: A unique account created for you to access our Service or parts of our Service.
- Company: Referred to as "the Company", "We", "Us", or "Our". Refers to: H&S Ultra Cleaning Group, 1661 Canady Pond Road, Hope Mills, NC 28348.
- Cookies: Small files placed on your device by a website containing browsing history.
- Personal Data: Any information that relates to an identified or identifiable individual.
- Service: Refers to the Website.
- Usage Data: Data collected automatically from the use of the Service (e.g., IP address, browser type).
- Website: H&S Ultra Cleaning Group, accessible from https://www.hsultracleaninggroup.com/
- You: The individual accessing or using the Service.
2. Collecting and Using Your Personal Data
Types of Data Collected
While using our Service, we may ask you to provide personally identifiable information, including:
- Email address
- First and last name
- Phone number
- Address, State, Province, ZIP/Postal code, City
Tracking Technologies and Cookies
We use Cookies and similar tracking technologies (like web beacons) to track activity and store certain information. You can instruct your browser to refuse cookies, though some parts of our Service may not function properly.
3. SMS Communications & Terms of Service
By providing your mobile phone number and opting in to receive text messages, you agree to the following terms regarding SMS communications:
- SMS Consent Communication: Information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties or affiliates for marketing purposes.
- Types of SMS Communications: Upon consenting to receive text messages from H&S Ultra Cleaning Group, you may receive communications related to:
- Appointment reminders (Example: "Hello, this is a friendly reminder of your upcoming appointment with H&S Ultra Cleaning Group on [Date] at [Time]. Reply STOP to opt out.")
- Follow-up messages after service
- Billing inquiries and account status
- Service updates and occasional promotional offers
- Message Frequency: Message frequency may vary depending on the type of communication. You may receive up to 5 SMS messages per week related to your appointments or account status.
- Potential Fees: Carriers may charge fees for each message sent or received. Standard messaging rates and data rates may apply.
- Opt-In Method: You may opt in to receive SMS messages through an online form checkbox, verbally during a conversation, or by filling out a paper form.
- Opt-Out: You can opt out of SMS messaging at any time by replying STOP to any received SMS message. Once opted out, you will receive no further SMS communication. You can opt back in at any time by replying START.
- Help: If you are experiencing any issues, you can reply with the keyword HELP to the number you received messages from, or visit https://www.hsultracleaninggroup.com/ for support.
4. Use of Your Personal Data
The Company may use Personal Data for the following purposes:
- To provide and maintain our Service.
- To manage your account and perform contracts for purchased services.
- To contact you via email, phone, or SMS regarding updates or informative communications.
- To provide marketing information (unless you have opted out).
- To manage customer service requests.
5. Sharing Your Personal Information
We may share your personal information with Service Providers to monitor and analyze the use of our Service, or for business transfers (mergers/acquisitions).
Important Note: We do not sell, rent, or share SMS opt-in data or personal information collected specifically for SMS communications with third parties for their marketing purposes.
6. Retention and Security
We retain Personal Data only as long as necessary for legal compliance, dispute resolution, and enforcement of agreements. While we use commercially reasonable methods to protect your data, no method of electronic storage is 100% secure.
7. Children's Privacy
Our Service does not address anyone under the age of 13. We do not knowingly collect personal information from children under 13.
8. Your Rights
- Delete Personal Data: You have the right to request deletion of your data.
- Links to Other Sites: We are not responsible for the privacy practices of third-party websites linked on our Service.
9. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date.
10. Contact Us
If you have any questions about this Privacy Policy, you can contact us:
- Email: contact@hsultracleaninggroup.com
- Mail: H&S Ultra Cleaning Group, 1661 Canady Pond Road, Hope Mills, NC 28348
